Interested in starting your own entrepreneurial journey but unsure what to expect? Then read up on our interview with Marci Charland, Owner of Physician Facilitator Services, located in Naples, FL, USA.

What's your business, and who are your customers?

Healthcare Consultant- Physicians.

Tell us about yourself

Moved down from Muskegon, Michigan, to Naples, Florida, in 2003. Worked at NCH Downtown for some time until I started my own Practice Management Consulting Firm in 2006. Since then, my services have expanded into Revenue Cycle Management, Credentialing, and Healthcare Consulting for all applicable service lines a provider would need to successfully run their practice.

What's your biggest accomplishment as a business owner?

I have never had to market my business. Every client has found me by word of mouth and with good referrals from colleagues.

What's one of the hardest things that come with being a business owner?

Work is never done, and worrying about the livelihood of my employees.

What are the top tips you'd give to anyone looking to start, run and grow a business today?

  1. Stick to your values, morals, and goals. Always do what is right.
  2. Educate yourself often, staying on top of the latest trends and changes.
  3. Surround yourself with those that know more than you.

Where can people find you and your business?


If you like what you've read here and have your own story as a solo or small business entrepreneur that you'd like to share, then please answer these interview questions. We'd love to feature your journey on these pages.

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